Unified Communications is defined as communications integrated to optimize business processes. So, to implement Unified Communications is to build new Communication Methods directly into the sequence of tasks in a business process to make that process function more effectively.

Business processes are like the gears that run the enterprise engine, and communications between the people involved in these processes is the key to the efficient functioning of the enterprise. In most enterprises, communication obstacles in the business proccess diminish customer service, slow down the pace of business, and impair productivity.

UC provides a way for you to extend consistent communication services to all your employees, whether they are in their main campus locations, at branch offices, working remotely, or are mobile.  UC uses IP telephony to transmit voice communications over a network using open-standards-based Internet Protocol.

Benefits of The Unified Communication Experience

• Provides secure, reliable, scalable communications that take advantage of your LAN and WAN
• Improves employee productivity through integration with innovative applications.
• Allows the enterprise to react to change better and faster with an expanded business reach
• Results in fewer integration issues and costs for the IT department
• Provides the ability to optimize geographically diverse work centers
• Allows the user to take back control and manage their devices instead of their devices managing them.
• Empowers users with single number reach
• Delivers rich Presence
• Results in quicker decision making
• Enables Instant Messaging

Typical Applications of The Unified Communication Experience

• Telephony-based solutions built on Voice over IP PBX Networks
• Computer telephony integration (CTI)
• Season Initiation Protocol SIP
• Message-based solutions that build on email servers and clients, including and expanding the suite of personal and office software tools, such as calendar, contacts and tasks.
• Application-based solutions that build on the user interfaces of the applications, including PC clients, web browsers mobile wireless devices, and speech interfaces to deliver the required communication elements to the employees at the appropriate point in the process.